Shipping policy

Delivery Areas Deutsche Auto currently ships within South Africa only. We do not offer international shipping at this time.

Processing Time Orders are processed within 1–2 business days after payment is confirmed. Orders placed over weekends or public holidays are processed the next business day.

Shipping Times

• Gauteng, Western Cape, KwaZulu-Natal major centres: 2–4 business days
• Other major cities and towns: 3–5 business days
• Remote and outlying areas: 5–7 business days

Shipping Costs Shipping costs are calculated at checkout based on the size, weight and destination of your order. Free shipping may be available on qualifying orders — check our store for current promotions.

Large & Heavy Parts Certain large or heavy parts (e.g. engines, gearboxes, body panels) may require a freight courier and will be quoted separately. We will contact you after your order is placed to confirm shipping costs for these items.

Tracking Once your order is dispatched, you will receive a tracking number via email or WhatsApp so you can monitor your delivery.

Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with photos and your order number. We will work with the courier to resolve the issue promptly.

Collection Local collection from our Durban premises is available by appointment. Please contact us via WhatsApp to arrange.

Contact For any shipping queries, reach us via our Contact Us page or WhatsApp